FocuSee Frequently Asked Questions

Here you will know the most frequently asked questions with answers about FocuSee. If you still have questions or problems, please feel free to contact us, and you will receive a reply within 24 hours on workdays and 48 hours on holidays.

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Help Category

1. What is your Refund Policy?

You can check the details of our Refund Policy here. For any reasonable order dispute, iMobie welcomes customers to submit the refund request and we are happy to assist you in the process.

2. How do I request a refund for FocuSee?

You can request a refund by filling the form. Our support team will contact you as soon as possible to provide further assistance.

3. Why I haven't received the refund yet?

If you have requested a refund but have not received it, here are some possible reasons:

A. Refund has not been initiated.

If you want to apply for a refund but didn’t contact our Support Team or the refund is still being processed, please contact our Support Team to confirm the status of your order. We will check and process it for you as soon as possible.

B. There is a delay in processing the refund.

Once we confirm the refund, it usually takes 3 to 5 business days for the funds to be credited to your account. However, depending on the type of transaction, it may take longer during the busy holiday season.