FocuSee Frequently Asked Questions

Regarding the issue where the custom watermark does not appear after uploading a custom background and clicking the Export button in FocuSee, our technical team has reviewed the log and found that it is caused by insufficient system permissions.

Please try the following steps:

1. Copletely exit FocuSee (make sure it's closed from the taskbar and background processes).

2. Locate the FocuSee shortcut icon on your desktop.

3. Right-click the icon and select "Run as administrator" from the menu.

This issue is likely caused by a cache problem, which makes different backgrounds appear identical in the software.

Please try the following step:

Delete all folders in the following path to clear the cache:

C:\Users\{UserName}\AppData\Roaming\iMobie\FocuSee\BackgroundData

How to Clear Background Cache

If FocuSee suddenly crashes, the problem can be caused by a variety of factors, such as software incompatibility, system resources, or specific FocuSee settings. To resolve this crash issue, we recommend trying the following steps:

① Restart FocuSee: Ensure you are using the latest version of FocuSee.

② Free up resources: Ensure your system has sufficient resources (CPU, RAM) to handle the screen recording task. Closing unnecessary applications helps free up resources.

③ Try a new recording: Running FocuSee with administrator privileges can sometimes prevent crashes. Right-click the FocuSee icon and select Run as administrator.

If the problem unfortunately persists, please contact our Support Team to help you.

After reviewing similar cases, we've identified two likely causes for this problem:

① System Resource Constraints During Recording: The sync issue may occur if your system experiences high CPU or memory usage while recording, particularly when capturing specific windows or applications. This can momentarily disrupt the recording pipeline.

② Source Audio Frame Drops: In some cases, the original audio source (e.g., system audio or microphone input) might experience intermittent frame drops during recording, leading to gradual sync drift over time.

To resolve this crash issue, we recommend trying the following steps:

① Try recording only the screen and system audio to see if the system audio and screen display are synchronized.

② Use your webcam to record the screen while also including system audio to see if the system audio and webcam display are synchronized.

③ Try using a different webcam or microphone.

If the problem unfortunately persists, please contact our Support Team to help you.

If a black circle appears in the lower right corner when recording your screen using FocusSee, this may be due to the camera being active but not actually recording. In this case, some screen recording software or systems will display a camera icon or placeholder in the video, indicating that the camera is activated but not being used. Please try the following steps to resolve this issue:

① Open the screen recording project file: Launch FocuSee and open the original project file where the problem occurred.

Open Project File

② Disable the Camera Enable option.

Disable Camera Enable

If the problem unfortunately persists, please contact our Support Team to help you.

If FocuSee stops working during the video export process, please try the following steps to resolve the issue:

① Restart FocuSee: Restarting FocuSee before starting a new recording session, especially if you've done several in a row.

② Check for Updates: Ensure you’re using the latest version of FocuSee, as updates often include bug fixes.

③ Change the Export Path: Try saving the video to a different folder or drive (e.g., switch from C: to D: on Windows, or to an external drive).

④ Adjust Export Resolution: Lowering the output resolution (e.g., from 4K to 1080p) might improve stability.

If the problem persists, please submit the logs and project files to our support team for further assistance.

If your FocuSee camera stops working properly, we suggest you check the following steps:

① Open camera privacy settings: Type camera privacy settings in the Windows search bar and open it.

② Allow apps to access your camera: Ensure the Allow apps to access your camera switch is turned on.

③ Allow desktop apps to access your camera: Scroll down and ensure the Allow desktop apps to access your camera switch is also turned on.

④ Restart FocuSee: Finally, close and restart FocuSee, and try using the camera again.

If the problem persists, please submit the logs and project files to our support team for further assistance.