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Technical Issue
FocuSee is 100% clean and safe. The reason why FocuSee is flagged as a threat is that the antivirus platforms automatically blacklist the technology provided by our service provider. It is the code protection system technology that we employ to safeguard FocuSee from decryption attempts.
If you encountered a similar situation where antivirus platforms blacklist FocuSee, download the latest version of FocuSee directly from FocuSee official website and try running it again. Alternatively, please contact us immediately. Our development team is committed to resolving this false alarm issue promptly to prevent any inconvenience for you.
Regarding the issue where the custom watermark does not appear after uploading a custom background and clicking the Export button in FocuSee, our technical team has reviewed the log and found that it is caused by insufficient system permissions.
Please try the following steps:
1. Copletely exit FocuSee (make sure it's closed from the taskbar and background processes).
2. Locate the FocuSee shortcut icon on your desktop.
3. Right-click the icon and select "Run as administrator" from the menu.
This issue is likely caused by a cache problem, which makes different backgrounds appear identical in the software.
Please try the following step:
Delete all folders in the following path to clear the cache:
C:\Users\{UserName}\AppData\Roaming\iMobie\FocuSee\BackgroundData
How to Clear Background Cache
