FAQ
FAQ
QuestionsFree Download For Win & Mac | 100% Clean & Secure
< Back
Help Category
Feedback & Logfile
If you run into technical problems about FocuSee, to help us make better analysis and find a solution for you soon, please send the log file to iMobie Support Team. Here we will introduce 3 ways on how to send the log file:
Method 1: Send Log File via FocuSee
For Windows:
① Launch FocuSee > Click the Settings button (gear icon) in the upper right corner.
Click Settings Button
② Select Send Feedback option.
Select Send Feedback Option
③ Enter your email address and a description of the problem > Click Submit.
Click Submit
④ Submit and wait.
Submit and Wait
For Mac:
① Launch FocuSee > Click the FocuSee icon in the upper left corner.
Click FocuSee icon
② Select Send Feedback option.
Click Send Feedback Option
③ Enter your email address and a description of the problem > Click Submit.
Click Submit
④ Submit and wait.
Submit and Wait
Method 2: Send Log File via Email:
If you cannot send the log file directly, please find the error log from the path below and zip it as attachments via email to cs@imobie.com.
Mac: Users\Your computer name\Documents\FocuSee\ LogFile
How to Send the Log File via Email
Windows: C:User\Your computer name\AppData\Roaming\iMobie\FocuSee\Errorlog
How to Send the Log File via Email
Method 3: Send Log file via Submit Ticket
If you are unable to send the log to Support Team via email or software, and this is your first Submit Ticket, please describe the information about your problem and click "Add Files here" to submit log to us as an attachment.
How to Send the Log File via Ticket
If you come across any technical issues, please don't hesitate to contact us. You can easily get in touch with us through emails or submit your feedback in the software. We'd appreciate it if you could provide detailed feedback along with the log file and project file. Here's how to obtain the project files:
Windows:
① Click the File icon and select History.
Select History Option
② Locate the target project file and click Open in folder.
Click Open in Folder Icon
③ Locate the target file within the folder.
Locate Target File
④ Right-click the compressed file and send it to our email address.
Send Compressed File
Mac:
① Click the File icon.
Click File Icon
② Locate the target project file and click Open in folder.
Click Open in Folder Icon
③ Locate the target file within the folder.
Locate Target File
④ Right-click the compressed file and send it to our email address.
Send Compressed File
If the video includes sensitive information or if the file size is too large for direct transfer, we kindly request that you record another short video specifically demonstrating the same issue and share it with us. We will solve this issue as soon as possible and get back to you via email.
