FAQ

FocuSee Frequently Asked Questions

Here you will know the most frequently asked questions with answers about FocuSee. If you still have questions or problems, please feel free to contact us, and you will receive a reply within 24 hours on workdays and 48 hours on holidays.

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Help Category

Product Inquiries

1. Why can't I connect my iOS to FocuSee via USB successfully?

We receive some feedbacks from our customers about FocuSee being unable to detect their iOS devices issue. This error can be caused by the following reasons:

(1). You do not install the latest version of FocuSee.

(2). The anti virus software is running and blocking the connection.

(3). Your USB cable is loose or broken.

To fix this issue, please follow the troubleshooting steps:

(1). Reconnect the iOS device or give another USB cable a try.

(2). Please check whether you are using the latest version of FocuSee. If not, please download it.

(3). If you are connecting the iOS device to the computer for the first time, please remember to tap Trust on the device when it prompts for authorization.

(4). Please close anti virus software temporally.

If the problem persists, please send log file to Support Team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.