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Frequently Asked Questions

• What’s the policy of usage and free updates for one-time purchased plans?

  Any one-time purchase plan bought before 1/1/2025 will enjoy Lifetime Updates for FREE, including V2, V3, and all future versions!
  
  Starting from 1/1/2025, customers purchase FocuSee and can use the current version (e.g. Version 1) forever, but upgrading to the next major version (e.g. Version 2) comes at an additional upgrade cost.

• Is 30-day plan a subscription?

  No, it’s not a subscription and no auto-renewal. We will not charge you for another 30 days after your plan expires.
  
  Also, please note that one computer can only be bound with one 30-day plan during the period. In case you buy another 30-day plan before your current one expires, you can use it on another computer.

• How can I activate my FocuSee?

  Please sign up and log into your account using the email you entered when purchasing your plan. Once logged in, your FocuSee is activated automatically.

• Can I transfer my FocuSee account from my old device to a new one?

  We can help you transfer your FocuSee account from the old device to the new one twice a year for certain reasons. For example, your old device might have experienced issues like being broken, sold, or lost, or you may have acquired a new device. To unbind your account from the old device, please contact us and provide the activated email account so that we can promptly address the issue.

• Can I try FocuSee before purchasing?

  Yes, FocuSee offers a free trial. You can explore all features, except interactive video and online sharing, and export one satisfied video in up to 4k locally on your computer with a watermark for free.

• My computer has both Windows and macOS. Can I switch between both systems with a 1-computer plan?

  No. Whichever system you first activate the 1-computer plan on is the only system where you can use it. If you need to use FocuSee on both systems, please purchase the 2-computer plan.

• What’s your refund policy?

  You can contact us to ask for a refund for a one-time purchase plan within 30 days of purchase. No refund is available for a 30-day plan.

• Is there an education discount?

  Yes. Please contact us to apply for an education discount. Available for students, teachers, and staff.

• Is there any limitation on video duration?

  No, there’s no limit on the duration of recording. But please note that the longer your recording is, the more time it needs to render and export.